Communication Skills

(2 Day Course)

TOPIC OBJECTIVES
This course is designed to facilitate the process of communication and enable the trainee to improve the effectiveness of their own communication in a variety of situations.

TOPIC ONE COMMUNICATION

What is communication?
The communication process
Channel of communication
Modes of communication
Verbal / non-verbal communication

TOPIC TWO INTERPERSONAL COMMUNICATION ASSETS

Self awareness
Empathy
Values
Attitudes
Skills

TOPIC THREE EFFECTIVE COMMUNICATION STRATEGIES

Active listening
Responding and feedback
Confronting
Written communication
Telephone communication
Alternative communication

TOPIC FOUR BARRIERS TO EFFECTIVE COMMUNICATIONS

Language
Ineffective listening
Perceptions
Disability

TOPIC FIVE DESIGNING AN INTERPERSONAL COMMUNICATION ACTION PLAN

Communication networks
Change mechanisms

TOPIC SIX PROBLEM SOLVING WORKSHOP

Problem solving
Creative thinking concepts
Practical exercises

If you would like to enquire about this course please click the Registration of Interest link below and fill out the form.

Registration of Interest Form - Communication Skills

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